Effective Date: August 3, 2026
At Rhude Hoodie, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible to return your order under the terms outlined below.

1. Return Eligibility

We accept returns within 14 days of the delivery date.
To be eligible for a return, the item must:

  • Be unused and unworn.
  • Be in its original condition.
  • Include all original tags and packaging.
  • Be accompanied by your order number or valid proof of purchase.
    Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Final Sale items.
  • Gift cards.
  • Items that have been worn, washed, altered, or damaged after delivery.
  • Items returned without original tags or packaging.

3. How to Request a Return

To request a return, please contact our customer support team within 14 days of delivery.
Please provide:

  • Your full name.
  • Order number.
  • Reason for the return.
  • Photos of the item when the return involves a damaged, defective, or incorrect product.
    Our support team will review your request and, if approved, provide instructions for returning the item.
    Please do not send an item back without receiving return instructions from our customer support team.

4. Return Shipping

For returns due to customer preference or other reasons not caused by an error on our part, the customer is responsible for return shipping costs.
If we send you an incorrect item or your order arrives damaged or defective, we will cover the reasonable return shipping cost after reviewing and approving the issue.
Return shipping costs are non-refundable unless otherwise required by applicable law.

5. Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved.
If approved, the refund will be issued to your original payment method.
Refunds are generally processed within 7 business days after the return has been approved. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
The total time for the refund to appear in your account may vary depending on your payment provider.

6. Exchanges

We accept exchanges for items that arrive defective, damaged, or incorrect.
Please contact us within 7 days of delivery and provide your order number and clear photos of the issue.
For approved exchanges, we will provide instructions for returning the affected item and arrange a replacement where applicable.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another appropriate resolution, including a refund where applicable.

7. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.
Please include your order number, a description of the issue, and clear photos of the product and packaging.
We will review the information and work with you to provide an appropriate resolution.

8. Late or Missing Refunds

If your approved refund has not appeared in your account, first check your bank or credit card account and contact your payment provider.
Please allow additional processing time for the refund to appear.
If you have completed these steps and still have not received your refund, please contact our customer support team for assistance.

9. Order Cancellation

If you need to cancel an order, please contact our customer support team as soon as possible.
We cannot guarantee cancellation requests after an order has entered processing, been shipped, or otherwise cannot reasonably be canceled.

10. Final Sale Items

Products clearly identified as Final Sale are not eligible for return or refund unless they arrive damaged or defective or applicable law requires otherwise.

11. Refund Limitations

Refunds are issued only after an eligible returned item has been received and inspected.
We reserve the right to deny a return or refund when the returned product does not meet the eligibility requirements described in this policy.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

12. Contact Us

If you have questions about returns, refunds, or exchanges, please contact our customer support team through our Contact Us page.
We are committed to handling eligible returns fairly and providing a clear and straightforward customer experience.
Rhude Hoodie
United States